PART 1 – INTRODUCTION
1. Name and contact details
1.1 Red Claw Seafoods Pty Ltd (ACN 150 532 120) (“Red Claw Seafoods”) operates an online ordering platform at this website (Site) for subscribers, customers and users (“You”) to purchase food, beverages (including alcohol) and retail products (Products)which can be collected by or delivered to You.
1.2 Red Claw Seafoods can be contacted at admin@redclawseafoods.com.au
1.3 This Privacy Policy sets out how Red Claw Seafoods collects, uses and discloses personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
PART 2 – INFORMATION WE COLLECT AND WHAT WE DO WITH IT
2. Information we collect
2.1 Red Claw Seafoods collects the following personal information from You to provide news and information about Red Claw Seafoods and its retail partners to fulfil orders and deliver Products: (a) Your name; (b) Your contact information (including phone number and email address); (c) Your Product purchases; (d) Your payment details; (e) Your billing and delivery address; (f) Your instructions; and (g) Your Instagram account (“Your Information”).
2.2 Red Claw Seafoods collects Your Information when You provide or enter information on the Red Claw Seafoods Site or You email or contact us directly.
2.3 Your Information will be securely stored with a third party storage provider in Australia and transactions are made over a secure encrypted connection.
2.4 Red Claw Seafoods collects statistics on the use of the Site for marketing and improvement purposes.
PART 3 – USE AND DISCLOSURE OF INFORMATION
3. Use and disclosure
3.1 Red Claw Seafoods may use Your Information to: (a) provide You with news or information about Red Claw Seafoods and Retail Partners and its range of Products; (b) offer You promotions from Red Claw Seafoods and Retail Partners; (c) fulfil your order and arrange delivery or pick up of Products; (d) transact your purchase; and (e) monitor and improve performance; and (f) provide support and respond to complaints.
3.2 Red Claw Seafoods may share and disclose Your Information with: (a) Retail Partners; (b) Third party providers of its web-based platform and Site, limited to the purpose of providing services to Red Claw Seafoods; (c) Third party providers of billing and transacting services, limited to the purpose of providing services to Red Claw Seafoods; and (d) Other third parties for the purposes of providing news, information and promotional services to You.
PART 4 – HOW YOU CAN ACCESS OR UPDATE YOUR INFORMATION
4. Access
4.1 Red Claw Seafoods relies on the information You provide.
4.2 If You have any concerns or questions about your privacy or the way your information is handled by Red Claw Seafoods, including a request for Your Information or a request for a correction to Your Information, please write to us at admin@redclawseafoods.com.au, providing the relevant details.
4.3 If you are not satisfied with Red Claw Seafoods’ response to your complaint, You may make a privacy complaint to the Office of the Australian Information Commissioner.
4.4 If You no longer want to receive news, information or promotional offers from Red Claw Seafoods, please write to us at admin@redclawseafoods.com.au
PART 5 – AMENDMENT TO POLICY
5. Amendment
5.1 This Privacy Policy is current at the time of publishing on the Site.
5.2 Red Claw Seafoods may amend its Privacy Policy from time to time including for operational or technology requirements or to comply with changes to privacy standards or legislation.
5.3 Any changes will be notified by an updated Privacy Policy being published on the Site.
5.4 To the extent of any inconsistency between the terms of Privacy Policy and applicable privacy laws, such terms shall be construed or amended so as to make them consistent with applicable privacy laws.